Backorder Policy

At CoreWell, we aim to provide accurate product availability and transparent communication throughout the ordering process. In the event that an item is on backorder or temporarily unavailable, we’ve established the following policy to ensure smooth processing and protection for both our customers and our brand partners.

Payment on Backordered Items

When an order is placed for a backordered product, your payment method (credit card, PayPal, or other) will be charged at the time of purchase. This allows us to maintain efficient order management and minimize fulfillment complications while keeping your place in line for the next available shipment.

Charging at the time of order helps us prevent:

  • Delays caused by outdated or changed payment information

  • Potential fraud or unauthorized transactions

  • The need to reprocess sensitive payment details at a later date

CoreWell’s secure payment systems and strict internal controls ensure your financial information remains fully protected and is handled according to PCI-compliant standards.

By processing your payment upfront, we can eliminate unnecessary delays, cancellations, and processing errors — ensuring your order is fulfilled as quickly and accurately as possible once the product becomes available.

While You Wait

If you placed a backorder unintentionally, or prefer not to wait for the restock, you have two options:

  1. Modify your order:
    You may browse our site for comparable in-stock products. If you’d like to change your order, simply place a new one and contact us right away to cancel and refund your original purchase.

  2. Cancel your order:
    If your item has not shipped, we can cancel and issue a full refund once we confirm the cancellation with the manufacturer.
    Please contact us at info@corewell.com with your cancellation request.

Refunds are typically processed within four (4) business days, though your bank or credit card provider may take additional time to post the transaction.

Order Status and Updates

If we don’t receive written instructions from you prior to shipment, we’ll assume that you wish to keep your backorder active. Our team will continue to coordinate with the manufacturer on your behalf to fulfill your order as soon as possible. We’ll notify you immediately once your item ships, including tracking and freight information.

Estimated Arrival Times (ETA)

Please note that all estimated delivery times (ETAs) are subject to change. As CoreWell is an Authorized Dealer for all brands we represent — not the manufacturer — we rely on each supplier’s production and shipping schedules. While we can’t control these external factors, we always communicate updates promptly and transparently.

Our Commitment

We appreciate your patience and understanding when backorders occur. Every CoreWell order represents a commitment to quality, longevity, and wellness — and we make every effort to deliver your product as efficiently as possible.

For further assistance or updates regarding a backordered item, please contact our team at info@feelcorewell.com or call (574) 378-2643.

CoreWell — Wellness engineered for strength, balance, and longevity.