Why Buy From Us

1. When will I receive my order?

Each CoreWell order is processed with care and precision. Most products ship within 1–2 business days and arrive within a few days of dispatch. You’ll receive tracking updates every step of the way so you always know when to expect your delivery.

2. Where are CoreWell products shipped from?

We ship directly from our U.S. distribution centers and trusted manufacturing partners. Every order is handled domestically to ensure quality control and timely delivery.

3. What are your support hours?

Our support team is available Monday–Friday, 8 AM to 5 PM (EST), with weekend coverage for urgent inquiries. Whether you message, email, or call — you’ll always speak with a dedicated CoreWell representative.

4. How will I receive my tracking information?

Once your order has been prepared for shipment, you’ll receive a shipping confirmation email with a tracking link to follow your delivery in real time.

5. Will I be contacted before delivery?

For large or freight deliveries, our logistics partner will schedule a call or text to coordinate your preferred delivery time. Smaller parcels ship directly with tracking notifications.

6. Where do your products come from?

CoreWell partners with premium fitness and recovery manufacturers across the U.S. and select international suppliers who share our commitment to design, durability, and wellness innovation.

7. How can I contact CoreWell?

You can reach us via live chat, email, or phone. Our specialists are here to guide you — from selecting the right system for your space to post-purchase support.